INTRODUCTION

Olympus Steamers is committed to protecting your privacy.  We use the information we collect about you to process bookings and to provide a personalised service to you when you visit our website.

At Olympus Steamers, we appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have. 

Please read the following carefully to understand our practices regarding your personal information and how we will treat it. By engaging with our website, you acknowledge you have read and understood this privacy policy.

For the purposes of European data protection law, (“Data Protection Law”), the data controller is:

Olympus Steamers Ltd

Address: 266 Long Lane, London, N3 2RN

Telephone: +44 (0)2035760310

Email: info@olympussteamers.co.uk

WHAT INFORMATION WE COLLECT AND HOW IS IT USED

The personal information that we collect depends on the context of your interactions with us and our services, the choices you make, and the features you use. The personal information we collect may include the following:

  • your name, e-mail address, delivery address, debit/credit card number and expiry date.
  • your telephone number to enable us to contact you if there is a problem with your order.
  • your service option details.

Sensitive information: We do not process any sensitive information

We need this information for our contract with you so that we can process and fulfil your order, notify you of your order status, and assist you if there is a problem with your order. We also use this information to administer your account with us and verify and carry out financial transactions in relation to payments you make under our contract with you.

  1. When you submit an order on the website, we may also ask you questions about what kind of products and services you would like to be able to buy.  If you answer those questions, we may keep a record of your answers for the purposes of our legitimate interests to help us to improve our products and services generally.
  2. We may also use your email and address details to notify you (by email or post) about:
  • Important functionality changes to the website, and about new Company products, services, and special offers we think you would appreciate, where you have given your consent to receiving this information from us where required by law or otherwise in our legitimate interests, provided these interests do not override your right to object to such communications. If you change your mind and would rather not receive this information, please send an email at any time to info@olympussteamers.co.uk.

We will automatically collect information from you each time you visit our website. This includes technical information, information about your visit, and location data. We use this to ensure in our legitimate interests that content from our website is presented in the most effective manner for you and for your computer or device, and we provide you with the information, products, and services that you request from us.

Except as indicated in this privacy policy, all other personal information that you give us through the website, are used only for the purposes of complying with contracts that you enter via the website.

HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer to support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To fulfil and manage your orders. We may process your information to fulfil and manage your bookings and payments made through the Services.
  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communications with another user. 
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To send you marketing and promotional communications. We may process the personal information you send us for marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
  • To deliver targeted advertising to you. We may process your information to develop and display personalised content and advertising tailored to your interests, location, and more.
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience. 
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
  • To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

Please note that no personal information will be shared with any other person, company, or organisation, without your consent. 

WHERE IS THE INFORMATION STORED, AND HOW LONG IS IT STORED FOR?

Information which you submit via this website is sent to a computer located in the United Kingdom. This is necessary to process the information and to send you the information you have requested. 

We retain personal data for as long as you have an account with us or to meet our contractual obligations to you or to your academic institution and for six years after that to identify any issues and resolve any legal proceedings.

Certain records, including car photographs and information, may be considered for longer term retention as part of the Olympus Steamers historical archive. Records may be kept in part to fulfil our contractual agreements with you. Any such records are stored securely and not used to inform decisions about or otherwise affect individuals.

PAYMENT PROCESSING

Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet. Payments made on the website are made through our payment gateway provider, MasterCard. You will be providing credit or debit card information directly to MasterCard which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to MasterCard is not within our control and is subject to MasterCard’s own privacy policy and terms and conditions.

HOW DO WE PROTECT CUSTOMER INFORMATION?

To prevent unauthorised access as required by Data Protection Law, we have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission, of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

We follow strict security procedures in the storage and disclosure of information which you have given us. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Our security procedures mean that we may request proof of identity before we are able to disclose personal data to you following a request from you to do so. 

INFORMATION COLLECTION FROM MINORS

We do not knowingly solicit data from or market to children under 18 years of age. By using our Services, you represent that you are at least 18 or that you are the parent or the guardian of such minor and consent to such minor dependent’s use of our Services. If we find out that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under the age of 18, please contact us immediately at info@olympussteamers.co.uk. 

YOUR RIGHTS REGARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION?

 You have the right under certain circumstances:

  • to be provided with a copy of your personal data held by us.
  • to request the rectification or erasure of your personal data held by us.
  • to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example).
  • to object to the further processing of your personal data, including the right to object to marketing (as mentioned in ‘Our promotional updates and communications’.
  •  to request that your provided personal data be moved to a third party.

Your right to withdraw consent:

Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time. You can also exercise the rights listed above at any time by sending an email to info@olympussteamers.co.uk or by contacting us using details below.

If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority, (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html ). The Information Commissioner (“ICO”) is the supervisory authority in the UK.

OUR USE OF COOKIES

Olympus Steamers uses cookies, which are tiny text files stored on your computer or device when you visit certain web pages. The types of cookies we use are the kind that we use in our legitimate interest to keep track of what you have added into your shopping basket and cookies used with your consent both for analytical purposes to help us understand our website better and that give you an improved online experience and for advertising/marketing.

ANALYTIC COOKIES

These allow us to recognise and count the number of visitors and to see how visitors move around our website. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily.

GOOGLE ANALYTICS

Portions of this website use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

HOW TO REMOVE COOKIES

Most web browsers allow some control of most cookies through the browser settings. To find out more information about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Please note that deleting cookies will limit your web experience on our website.

OUR PROMOTIONAL UPDATES AND COMMUNICATIONS

Where permitted in our legitimate interest or with your prior consent where required by law, we will use your personal information for marketing analysis and to provide you with promotional update communications by email or post about our products/services or those of business partners identified to you.

You can object to further marketing at any time by selecting the “unsubscribe” link at the end of all our marketing and promotional update communications sent to you, or by sending us an email to info@olympussteamers.co.uk.

CHANGES TO THIS POLICY

Any changes we make to our privacy policy in future will be posted on this page and, in relation to substantive changes, may be notified to you by e-mail. This policy was last updated on the 27th of June 2022.

PRIVACY POLICY